Fedcap Rehabilitation’s Total Facilities Team on the Front Lines

In response to the COVID-19 pandemic, Fedcap Rehabilitation’s Total Facilities Management enterprise has experienced unprecedented demand for its cleaning and disinfecting services. They have risen to the challenge—working 24/7 to meet the needs of Federal, State, and City partners such as GSA, U.S. Army, Department of Defense, National Park Service, NYC Metropolitan Transit Authority, and other agencies.

TFM workers, trained annually in pandemic preparedness, are playing a critical role in ensuring the safety of essential workers and any incoming public visitors at all buildings managed by agency. While strictly adhering to CDC safety guidelines, they clean and disinfect all key touchpoints on a daily basis.

“I am extremely proud of the incredible work being done by Fedcap’s TFM staff during the COVID-19 pandemic,” said Steve Coons, President of Fedcap Rehabilitation. “We are always equipped with the staff, tools, and personal protective equipment to deliver first-rate services to our customers, to respond in moments of crisis, and to uphold the safety of staff and those who pass through facilities we manage.” 

Special attention is being paid to ensure the health and wellbeing of our crews. “I tell my team every day, ‘An ounce of prevention is better than a pound of cure,’” said Fedcap Building Services Project Manager Andrew Hodge. “We pay close attention to ensure our crews are wearing personal protective equipment.” 

Every day, crew members routinely perform proactive, extra cleaning services to thoroughly disinfect all touchpoints and entire working areas. Whenever a suspected or confirmed COVID-19 case is reported, teams put on Tyvek suits and perform “hotspot” deep cleaning with CDC-approved disinfectants, as they follow the virus’ path from building entry to exit.

Jaquetta Dockery, a custodian with Fedcap for 27 years, is one of the crew members on the front lines. She misses her family members in other parts of the city and struggles with once-ordinary activities like shopping for groceries and riding on the subway, but is inspired that her job is helping to protect others.

“Hurricane Sandy was bad but I have never seen anything like this,” she said. “We’re all holding up and doing everything we can to keep people safe.”

Crews from Wildcat’s Neighborhood Improvement Project are cleaning and sanitizing NYC homeless shelters as well as buildings on Governor’s Island. They continue to work with NYC Council Members in cleaning districts across the city, and in response to Council Member requests have been handing out flyers that direct needy residents to emergency shelters and food banks. Crew members make wellness checks on vulnerable residents and are delivering food to seniors and those who live with a disability.

Mail room, printing and messenger operations are continuing and Wildcat is still servicing all of its sites, even those like the Statue of Liberty that have been closed to the public, to ensure safety—and prepare for the day when the sites reopen.


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