Job Summary:
The Strategic Operations Coordinator is dedicated to supporting and improving the Center’s operations, data capture customer flow, and report writing and general capabilities.  The Strategic Operations Coordinator ensures that customer flow, service delivery, and data management are conducted consistently, efficiently, and effectively.

Location: The Bronx

Duties and Responsibilities:

1. Strategically facilitate business-driven job placements as an active member of the Center’s leadership team

• Communicate regularly with all leadership staff in order to have a robust, detailed understanding of current center operations and how processes and technological applications are facilitating business-driven placements
• Work closely with all leadership staff to identify and analyze operational challenges and to design and implement process improvements
• Communicate regularly with the Center Director about operational issues and change efforts; facilitate major process improvements by obtaining the Center Director’s approval and guidance
• Keep Center Director abreast of progress towards programmatic and contractual goals as measured by performance management reports and other tracking methods

Provide ongoing support for operations and technology

• Identify areas in need of operational improvement, develop strategies for addressing those needs, advocate strategies both internally and with funder, and actively pursue implementation of solutions
• Monitor progress towards programmatic and contractual goals using Workforce1 performance management reports and independent data analysis; establish tracking methods for initiatives and outcomes as needed
• Support center staff with use of technology and coordinate with funder and the Center IT Lead to ensure that technological issues are resolved promptly; train center staff on new technology applications through formal and informal methods 
• Support leadership staff in ensuring that customer flow, service delivery, and data management are conducted consistently, efficiently, and effectively; work with leadership staff in designing, documenting, and implementing standard processes across all aspects of operations
• Perform daily troubleshooting for cross-unit operations

Implement large scale technology and process improvements

• Serve as the center champion and project manager for large scale, cross-unit technology and process improvements, including those which are internally driven as well as those driven by the funder.
• Support other leadership staff in the implementation of smaller funder-driven projects specifically related to their units
• Provide funder with input into tool design and process improvements, especially as related to minimizing the operational burden on center staff as well as precluding data and process issues
• Provide funder with impact assessments of new technology and processes

Coordinate with funder

• Communicate regularly with the funder to keep the agency abreast of ongoing challenges related to operations, technology, and process improvements
• Serve as the subject matter expert for center operations; provide input to funder based on observations and expertise in specific areas of frontline operations
• Identify and facilitate the sharing of best practices and actively communicate these practices to funder
• Oversee responses to audits and program monitoring exercises
• Submit incident reports to funder on negative center disruptions
• Provide jobseeker success stories to funder as requested
• Maintain, and provide to funder, a unified center schedule of workshops and recruitment events in coordination with career advisement and fulfillment account management
• Participate in system-wide calls, meetings, and trainings as appropriate

Qualifications and Skills Required:

• A baccalaureate degree from an accredited university in business administration, general operations management, management science, operations research, organizational behavior, statistics, or a closely related field; a Masters degree in one of these fields is preferred
• At least three years of professional experience, including one year of management or supervisory experience
• Demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
• Excellent strategic thinking, operations, quantitative, and qualitative skills
• Ability to gather and synthesize information from a wide variety of people and sources
• Experience managing large scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures

Proficiency in Microsoft Office with high proficiency in Microsoft Excel

Please submit your resumes to employment2@fedcap.org and include the title of the position you are applying for in the subject line.

EOE – Equal Opportunity Employer